Frequently Asked Questions

YOU MAY BE WONDERING...

1. When will my order ship?
A. Our products ship after 1-3 business days after order placement.

2. Will I get an email with my order details?
A. Yes! We will send you an email as soon as your order is placed summarizing all the details.

3. How long will my order take to arrive?
We ship orders from production plants in the USA & The Netherlands.
Some international packages may incur delays with customs, routing issues, or country specific conditions.

  • USA - Within 2-5 business days
  • Canada - Within 3-10 business days
  • Europe - Within 2-5 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-15 business days

4. Can I cancel my order?
Once orders enter the production phase they cannot be canceled and will be shipped to your address. However, once you receive your item(s), you can ship it back to us (at your cost) and once we receive it, we will FULLY refund your purchase less our shipping costs.

NOTE: You must contact us within 2 days of receiving your product(s) to inform us of your intentions. Use Email :  sales@familfygifts.us 

5. What is the exchange/return policy?
A. We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

Step 1: E-mail us with your order # and name:
- With a subject of (Refund Request)
- List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)

6. What payment methods are accepted?
A. We accept all major credit cards from any country including: Visa, Mastercard, American Express, Discover, and more.

7. Are there any additional fees I have to pay?
A. No handling/processing fees are never charged.

8. My order won't go through.. HELP !!
A. Ensure that the billing address you entered matches that of your credit card. Additionally, check the CV code and that funds are available to cover your order.

9. How much is shipping?
A. Shipping is free within the Continental USA.

10. Who ships my package?
Canadian orders are delivered via Canada Post. US orders are mainly delivered by USPS. International orders may be delivered by country, regional shipping company, or a local mail courier depending on the service available.

11. Oops - I put the wrong shipping address!
A.   If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.